Shipping policy

Standard Shipping

We ship via USPS or UPS unless otherwise specified.
Standard shipping takes 1-4 business days, Monday-Friday (excludes Saturday, Sunday and holidays) to be processed and packaged before they are shipped out of Mobile, AL.
You should receive your package within 2-5 business days after the order has been processed and shipped. Depending on the carrier, it may arrive sooner or later. Unfortunately, we cannot control the delivery once we hand the package to the carrier.
Shipments occur only on weekdays (Monday-Friday).
Orders placed after 12 PM CST on Fridays, will be processed on the following Monday.
Shipping is subject to change and will be determined at the time of order.
All orders include tracking with delivery confirmation. Sometimes tracking information is not updated in a timely manner.
If your tracking information states that your order has been delivered and you have not received it, please contact your local carrier. Phone numbers are below.

Wrong Address

Birdie & Cricket is NOT responsible if a package is shipped back to us due to an incorrect or undeliverable address. It is the buyer's responsibility to make sure that he or she enters the correct shipping address before checkout.
If the package leaves Birdie & Cricket with the incorrect address, the customer is responsible for the additional shipping cost, once we receive their package back. If the package is not delivered back to us and goes to the incorrect address, XO Clothing Co. will not be held responsible.

Lost, Damaged, or Stolen Packages

Once the package leaves Birdie & Cricket and is in the hands of the carrier, Birdie & Cricket is NOT responsible for lost, damaged or stolen packages. Please contact your local carrier for information and tracking. Phone numbers are below.

Carrier Contact Numbers: